Task reference number 138CWK231215 - No Service

To whom it may concern, <br> <br> I have logged a query on 23/12/2015 as the telephone line does not work but the ADSL does work.<br> It is now 11/01/2016 and still no positive feedback. <br> When I contact Twitter and even on the phone the query has been escalated...<br> This is really ridicolous and unacceptable, we are losing revenue. <br> <br> I am at the point to take Telkom to the Ombudsman as they cannot deliver a service. <br> <br> Please resolve the matter ASAP otherwise I will be forced to take legal action. <br> Telkom wants its money, but are unable to deliver us(customer) a service. <br> <br> Kind regards, <br> Hendrik de Vos