TARDY TERRIBLE SERVICE

<p>I have logged a comaplint about Telkom on the "old"site before it was changed so this is just a follow up to advise what the outcome was . Below is the response from Telkom </p> <p><span style="color: #444444; font-family: Calibri, sans-serif; font-size: 15px; line-height: 21.3px; background-color: #ffffff;">From: ***</span><br style="line-height: 21.3px; color: #444444; font-family: Calibri, sans-serif; font-size: 15px; background-color: #ffffff;" /><span style="color: #444444; font-family: Calibri, sans-serif; font-size: 15px; line-height: 21.3px; background-color: #ffffff;">To: ***</span><br style="line-height: 21.3px; color: #444444; font-family: Calibri, sans-serif; font-size: 15px; background-color: #ffffff;" /><span style="color: #444444; font-family: Calibri, sans-serif; font-size: 15px; line-height: 21.3px; background-color: #ffffff;">Subject: Re: Your TelkomZA Case: SM222717</span><br style="line-height: 21.3px; color: #444444; font-family: Calibri, sans-serif; font-size: 15px; background-color: #ffffff;" /><span style="color: #444444; font-family: Calibri, sans-serif; font-size: 15px; line-height: 21.3px; background-color: #ffffff;">Date: Mon, 18 Apr 2016 19:51:07 +0000</span><br style="line-height: 21.3px; color: #444444; font-family: Calibri, sans-serif; font-size: 15px; background-color: #ffffff;" /><br style="line-height: 21.3px; color: #444444; font-family: Calibri, sans-serif; font-size: 15px; background-color: #ffffff;" /></p> <div class="ecxWordSection1" style="line-height: 21.3px; color: #444444; font-family: Calibri, sans-serif; font-size: 15px; background-color: #ffffff;"> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;">Evening Kevin</p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"> </p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;">Apologies for the frustration and delayed response to your Hello Peter complaint. We have processed the cancellation of the line and your reference number is ***A, it has been backdated to the 27/01/2016. </p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"> </p> <div style="line-height: 21.3px;"> <table class="ecxMsoNormalTable" style="line-height: 21.3px; width: 502.5pt;" border="0" width="670" cellspacing="0" cellpadding="0"> <tbody style="line-height: 21.3px;"> <tr style="line-height: 21.3px;"> <td style="line-height: 21.3px; width: 161.25pt; padding: 3.75pt;" valign="top" width="215"> <p class="ecxMsoNormal" style="line-height: 16.8px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><strong style="line-height: 22.72px;"><span style="line-height: 12.6px; font-size: 9pt; font-family: Arial, sans-serif;">Hilary</span></strong></p> <p class="ecxMsoNormal" style="line-height: 16.8px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 12.6px; font-size: 9pt; font-family: Arial, sans-serif;">Ops Specialist: Social Media</span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 17.04px; font-size: 9pt; font-family: Arial, sans-serif;">Division: Multimedia Channels</span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 17.04px; font-size: 9pt; font-family: Arial, sans-serif; color: #1***7d;"> </span></p> <p class="ecxMsoNormal" style="line-height: 12.05pt; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><strong style="line-height: 22.72px;"><span style="line-height: 17.04px; font-size: 9pt; font-family: Arial, sans-serif;">Tel: 081 180 /10210</span></strong><span style="line-height: 17.04px; font-size: 9pt; font-family: Arial, sans-serif;"><br style="line-height: 17.04px;" />2 Jetty Street<br style="line-height: 17.04px;" />ATE building Fores****<br style="line-height: 17.04px;" />Corner of Lower Long St & Wharf st<br style="line-height: 17.04px;" />Cape Town</span></p> <p class="ecxMsoNormal" style="line-height: 12.05pt; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 18.9333px; font-size: 10pt; font-family: Arial, sans-serif;"> </span></p> <p class="ecxMsoNormal" style="line-height: 12.05pt; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 18.9333px; font-size: 10pt; font-family: Arial, sans-serif;"> </span></p> <p class="ecxMsoNormal" style="line-height: 12.05pt; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"><img id="ecxPicture_x0020_1" style="line-height: 20.8267px;" src="https://blu179.afx.ms/att/GetInline.aspx?messageid=79ff65d8-1772-11e6-955e-10604ba0b986&attindex=1&cp=-1&attdepth=1&imgsrc=cid%3aimage002.jpg%4001D199BC.67FE5E80&cid=55abef0cbf5a400e&shared=1&hm__login=allourstuffjay&hm__domain=outlook.com&ip=10.148.72.8&d=d3848&mf=0&hm__ts=Fri%2c%2013%20May%202016%2006%3a11%3a51%20GMT&st=%***FFED765A562%29&hm__ha=01_5e613de16febcdea4e4de4133c27d0d883ee4192cd9056e7303d773cdea109b8&oneredir=1" alt="cid:[email protected]" width="160" height="40" /></span></p> <p class="ecxMsoNormal" style="line-height: 12.05pt; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 18.9333px; font-size: 10pt; font-family: Arial, sans-serif;"> </span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"> </span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 13.2533px; font-size: 7pt; font-family: Arial, sans-serif;">This e-mail is subject to the Telkom electronic communication legal notice,</span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 13.2533px; font-size: 7pt; font-family: Arial, sans-serif;">available at:</span><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"><a style="line-height: 20.8267px; font-weight: inherit; text-decoration: underline; color: blue; cursor: pointer;" href="http://www.telkom.co.za/TelkomEMa*******Notice.PDF" target="_blank"><span style="line-height: 13.2533px; font-size: 7pt; font-family: Arial, sans-serif; color: #0563c1;">http://www.telkom.co.za/TelkomEMa*******Notice.PDF</span></a></span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="line-height: 9.46667px; font-size: 5pt; font-family: Calibri, sans-serif; color: #1***7d;"><br style="line-height: 9.46667px;" /></span><a style="line-height: 22.72px; font-weight: inherit; text-decoration: underline; color: blue; cursor: pointer;" href="https://www.facebook.com/TelkomZA" target="_blank"><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"><img id="ecxPicture_x0020_2" style="line-height: 20.8267px; border-width: initial; border-style: none;" src="https://blu179.afx.ms/att/GetInline.aspx?messageid=79ff65d8-1772-11e6-955e-10604ba0b986&attindex=2&cp=-1&attdepth=2&imgsrc=cid%3aimage003.png%4001D199BC.67FE5E80&cid=55abef0cbf5a400e&shared=1&hm__login=allourstuffjay&hm__domain=outlook.com&ip=10.148.72.8&d=d3848&mf=0&hm__ts=Fri%2c%2013%20May%202016%2006%3a11%3a51%20GMT&st=%***FFED765A562%29&hm__ha=01_7ba7113a1aaca0bd2256b2bd05a2777a34429e8558cae4a17ab085ef7bc04de3&oneredir=1" alt="cid:[email protected]" width="24" height="24" border="0" /></span></a><a style="line-height: 22.72px; font-weight: inherit; text-decoration: underline; color: blue; cursor: pointer;" href="https://twitter.com/TelkomZA" target="_blank"><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"><img id="ecxPicture_x0020_3" style="line-height: 20.8267px; border-width: initial; border-style: none;" src="https://blu179.afx.ms/att/GetInline.aspx?messageid=79ff65d8-1772-11e6-955e-10604ba0b986&attindex=3&cp=-1&attdepth=3&imgsrc=cid%3aimage004.png%4001D199BC.67FE5E80&cid=55abef0cbf5a400e&shared=1&hm__login=allourstuffjay&hm__domain=outlook.com&ip=10.148.72.8&d=d3848&mf=0&hm__ts=Fri%2c%2013%20May%202016%2006%3a11%3a51%20GMT&st=%***FFED765A562%29&hm__ha=01_d***e78d8717bc6ce5addc***f297372cc22716db61f28ed5ae&oneredir=1" alt="cid:[email protected]" width="24" height="24" border="0" /></span></a><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"> </span><a style="line-height: 22.72px; font-weight: inherit; text-decoration: underline; color: blue; cursor: pointer;" href="https://plus.google.com/***/posts" target="_blank"><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"><img id="ecxPicture_x0020_4" style="line-height: 20.8267px; border-width: initial; border-style: none;" src="https://blu179.afx.ms/att/GetInline.aspx?messageid=79ff65d8-1772-11e6-955e-10604ba0b986&attindex=4&cp=-1&attdepth=4&imgsrc=cid%3aimage005.png%4001D199BC.67FE5E80&cid=55abef0cbf5a400e&shared=1&hm__login=allourstuffjay&hm__domain=outlook.com&ip=10.148.72.8&d=d3848&mf=0&hm__ts=Fri%2c%2013%20May%202016%2006%3a11%3a51%20GMT&st=%***FFED765A562%29&hm__ha=01_b0e5a5d134805bb***a8d0150a18acc196a31ff***2bb8b6d7f5e&oneredir=1" alt="cid:[email protected]" width="24" height="24" border="0" /></span></a><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"> </span><a style="line-height: 22.72px; font-weight: inherit; text-decoration: underline; color: blue; cursor: pointer;" href="https://www.youtube.com/telkom" target="_blank"><span style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif; color: #1***7d;"><img id="ecxPicture_x0020_5" style="line-height: 20.8267px; border-width: initial; border-style: none;" src="https://blu179.afx.ms/att/GetInline.aspx?messageid=79ff65d8-1772-11e6-955e-10604ba0b986&attindex=5&cp=-1&attdepth=5&imgsrc=cid%3aimage006.png%4001D199BC.67FE5E80&cid=55abef0cbf5a400e&shared=1&hm__login=allourstuffjay&hm__domain=outlook.com&ip=10.148.72.8&d=d3848&mf=0&hm__ts=Fri%2c%2013%20May%202016%2006%3a11%3a51%20GMT&st=%***FFED765A562%29&hm__ha=01_f100ad622280d***b840b8935b***c42d7d1fa79e7da4a6a91c692e4&oneredir=1" alt="cid:[email protected]" width="24" height="24" border="0" /></span></a></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span lang="EN-US" style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif;"> And as the problem was not resolved This was my response to which I have yet to receive a reply ....lets see if I get any respeonse from Telkom this time </span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span lang="EN-US" style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif;"> </span></p> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span style="color: #444444; line-height: 21.3px; font-family: inherit; font-size: inherit; font-style: inherit; font-variant: inherit; background-color: #ffffff;">Hallo Hilary ,</span></p> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;"> </div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;">Further to the above and your recent mail refers.</div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;"> </div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;">Before I go onto Hallo Peter and write another scathing report on the service from Telkom I thought it just plain good manners that I get in touch with you .</div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;"> </div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;">Thank you firstly for the effort but whilst the line is now inactive Telkom have now refunded me form the date of this mail ? When asked about the credit due as per your mail they scoffed and quite literally laughed in my face saying that was the date I cancelled the line form .</div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;"> </div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;">I have now received my new account and am now overdue cause thinking that the proper process was followed , the credit due would take care of the amount owed .</div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;"> </div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;">What to do Hilary ...you tell me ?</div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;"> </div> <div style="line-height: 21.3px; color: #444444; background-color: #ffffff;">Regards </div> </td> <td style="line-height: 21.3px; width: 195pt; padding: 3.75pt;" valign="top" width="260"> <p class="ecxMsoNormal" style="line-height: 22.72px; margin-top: 0px; margin-bottom: 1.35em; font-size: 12pt; font-family: 'sans serif', serif; color: black;"><span lang="EN-US" style="line-height: 20.8267px; font-size: 11pt; font-family: Calibri, sans-serif;"> </span></p> </td> <td style="line-height: 21.3px; width: 146.25pt; padding: 3.75pt;" valign="top" width="195"> </td> </tr> </tbody> </table> </div> </div>