Tardy service from Telkom!

My Mom got a router with Telkom since April and even now it doesn't work!

She was an existing client with two telkom lines at the time, she then got the router and 2 more lines for my twin siblings- this is where everything went south!

Her forever debit order date was changed from the 20th of each month to the 30th, without her authorizing it!

The above led her to be in arrears of which from April to when she settled the arrears she had limited to no network coverage on the WIFI router and it was said it's because of the outstanding amount.

Fast forward, it is now November- the WIFI router still doesn't work, her debit order is still not active for the date she wants, i.e the 20th instead a customer service agent on Sunday confirmed it was the 30th on system- this is after multiple attempt to have this changed!

Apart from the nightmare with the debit order- the WIFI still does not work! A case is opened and no adherence to SLA takes place and when a follow-up is done, it is said we have interrupted the process. Why is that no feedback is given, that way we do not have to follow-up?

Also, how it is fair that one must continue to pay for a service they do not utilize because of a Telkom tower?

Your appalling service in your service centers is another big issue, you have recorded calls but one is expected to remember on which dates they called to have an ongoing issue resolved from April- why can you not investigate the recordings and take it from there?!