Tardy or no response to complaints

This is a portion of the email I sent the Regional Operations Manager after he has not answered questions in my first mail regarding repairs to the handset: Anyway I took the handset back on 26/8. On the 28/8 I received a message to confirm that it had been booked in. On 9/9 received a message that it had been dispatched to the branch and I would be contacted within 4 days. On the same day received another message<br> that it had been booked in again. Went to Cape Gate branch where Alexia said she would <br> follow up and come back to me. No need to guess - I am still waiting. She then phoned me <br> on 14/9 requesting proof of purchase - this was already provided the first time I took the<br> handset in. Anyway emailed requested the same day.<br> On 17/9 received another text message that phone had been dispatched. On 21/9 (when<br> I should have been collecting according to the 4 days) I received another message that the<br> phone had been booked in AGAIN. I went to see your branch 22/08 and needless to say they were <br> there usual unhelpful selves.<br> This phone was purchased on the 12 July and out of a total of 73 days since then my wife <br> has been in possession of the handset a total of 23 days.