Tardiness and *****ulence due to Over-Billing

<p>Hello Peter,</p> <p> </p> <p>I have had the most infuriting experience once again with Telkom Mobile SA, oreviously I have spoken over the phone and on a chat with them they have no been of any help. This was about billing query, after paying high bills for months i decided to let it go. and continue paying them. This was until i received a major Bill in December for R1765.36 this raised many questions which have still have not been answered.</p> <p> </p> <p>I then contacted my Telkom in January after they had advised my service would be suspended, I then raised the dipute and was advised I will be contected in 72 hours and i further requested all statements of my account since its inception (i.e May 2016), I was further advised they would be sent within 7 working days. To this day i have not received those statements till to date I have I have nt heard any response either via email or via a phone call.</p> <p>A week back I called spoke to a rude gentlement who promised to send me confirmation of the case number and what appears on the notes regarding the issue which is still pending. I then had to call again and spoke to a lovely lady Caroline who innitially seemed the latter and advised we communicate via email as she would send me the statements allas she still has not after numerous emails to her.</p> <p>She did however give me valueable information that my query has been resolved and closed, without me being contacted and the statement was once again sent which was the final statement whwere my disputed charge was supposed to have been waived which has not been. The statemnt still shows I am being charged a once of fee since May to the value of R127 monthly.</p> <p> </p> <p>I seek clearity from Telkom on the status of my account and what has led to this delay and these charges on my account, and, importantly have them removed and for them to honour the agreement as of May 2016.</p>