Talking to walls

I lost my telephone and internet service on 18 January and logged a fault. Since then it has been impossible to get any info from Telkom. The Open Serve techs dont show up for the appointments scheduled on the (terribly bad) app. It is impossible to find a human being to talk to - the customer care consultants dont have any info on the system and cannot help at all. I work and need to arrange for somebody to be at my home, and have been doing that now for a week. Seems like this week is going to be the same story. There is NO communication, no service, only frustration. Am I wrong if I say this is uncceptable?