Talk to Customers politely -Telkom Sales

On the 26th May 2026 I called Telkom Customer Services, specifically Sales Department. I spoke to a consultant called Xolani. Although he was helpful at the end, but would like to inform Telkom management to advise him to tone his aggressive attidute down a bit. I had to tone him down, reminding him that I'm a Customer. How he talk to Customers, it matters. Bluntly I can say "that's a business, not his household OR his company". For him to choose words when talking to Customers over the phone. When a Customer doesn't understand something. He must be patient as I called because I would like to find out information, worse as I talked politely with him. I was avoiding to be triggered by him because I would have snapped.