Taking total advantage

<p>My father, a 76 year old man went into Telkom N1 City to ask about Internet. A salesman by the name of Gery Myburg then sold him a two year LTE contract. His line speed runs at all of 1mb. Most elderly people don't know about internet and Gery couod have sold my father a 30kb line and my Dad would have signed. I have dealt with Telkom, in fact they are still debiting our account monthly for a line we haven't had since December. I asked my Dad to go into the store to cancel his contract which he did. The staff told him that he cannot cancel and that he had to pay a cancellation fee and would still be debited monthly. He phoned to give me the news. I tried to phone the store only to be told that the store has no phone number so we drove the 120km to CT to sort this matter out.</p> <p>On arriving I spoke to the manager who informed me that my father could cancel but there was no way around having to pay the R800 cancellation fee as this is for the cost of the hardware. I was given a cancellation form to take to my Dad for his signature. I asked my Dad for more information regarding this contract as the manager refused to give me a copy. Firstly my father was not given a contract to read beforehand, all he did was give a digital signature. After the "contract" was" "signed" he was not given a copy of it, just a receipt. Telkom did no affordability checks before tying my father into a 2 year contract, they didn't even ask for his income or expenditure.</p> <p>I returned to the store with the signed cancellation document and by this time my blood was boiling. Telkom N1 City took total advantage of my elderly father and did not follow proper contractual regulations before tying him into a monthly payment for 2 years. Regarding the hardware, I asked if we were to pay for the hardware then why did we have to return it. The manager then called it a cancellation fee. I asked why no affordability checks had been done, why no contract was given for reading beforehand etc and the manager told me that the salesman wasn't in and that he could phone him but he wasn't going to.</p> <p> </p> <p>The 10 to 80mb line is non existent! I have since emailed the cancellation department as I do not believe that after our confrontation with the manager that he would bother to do that. A return email advised that the matter would be attended to in 21 business days. How many people does Telkom routinely take advantage of? How many people are signed into a contract without seeing the contract? Since when does one need to do a round trip of 240km because the store has no phone line and since when are staff so unconcerned and dismissive of what was clearly wrongdoing on their part. SINCE WHEN DO MANAGERS ENDORSE THIS AND SHRUG THEIR SHOULDERS WHILE THEY STONEWALL YOU? I asked the manager how it would feel if this was his elderly parent. Again he just shrugged his shoulders and said "it depends". Depends on what exactly? Whether your staff sold it to them or whether you needed to protect the stores reputation? Sort this out ASAP Telkom </p>