Taking their sweet time

Ordered an adsl line on 1 June to be installed and was promised a 5 to 7 work day period in which I would get a phone call to arrange installation. I asked the agent at the Telkom store if this time frame isn't a bit optimistic and she assured me it is usually even 3 days. Well surprise surprise, a month later and haven't heard a peep. Order status still says executing. Having internet is crucial to me and I have already missed out on a job opportunity because of this. Thank you Telkom.