Taking the matter further: Telkom *****ing my money and my sanity!

I cannot believe I'm writing a THIRD review about the horrible service that Telkom has given AND the fact that they keep charging me even though I use nothing of theirs and cancelled my services months ago.

I feel there's no other way than to take this further. This is rediculous, I'm a one person business, any unnesarry expenses hits me harder than most.

I've gotten replies from their Facebook page, but still nothing has been done.

I'm not being charged for "telkommobi" which i have no idea what that is!

Here are my 2 previous reviews below. This has to stop. - - - - - - - - - - - - - - - - - - - - - - - - 21 NOVEMBER 2018 Telkom at it again: no internet for over a MONTH, and R2700+ LOST! I find myself yet again writing a review about Telkom & their service. It's become completely ridiculous at this point!

I can't even explain how frustrating It has been, to struggle without Internet for over a month now! Given: I cancelled my contract with VOX and I understand that it takes a couple of days for the line rental to be resolved. But the complete lack of support from Telkom has led me to find another internet service provider, which is costing me more money AND the fact that I've had to spend well over R2700 on data, in order to work.

My career depends on me having an internet connection, and this was explained to Telkom the 6 or more times that I went to their offices!

01. Telkom told me that I could have a 20mb line in my area. After waiting 2 weeks with no feedback, I went back to Telkom, where they then told me a Technician was at my home (i never met or saw them) and said only a 10mb line would work.

02. I had to reapply again, but for the 10mb line. I'm STILL waiting for any feedback. No technician, no call, no checking in.

I'm sure that after all the hundreds of complaints you receive from so many other people, that there should be some kind of resolution or improvement in quality. But not even after so many years, has anything changed! This, along with my previous review where Telkom charged me for TWO line rentals (even though I only installed one) and owes me R3800 - which was well over 3 years ago.

This needs to be resolved, and I feel I deserve some kind of reimbur*****t at least for all the data I've had to buy and have proof of. For anyone trying to decide on what internet service provider to use: I'd stay far away from Telkom unless their support is much better in the town that you stay. Rather try something like Jenny, Rain, Afrihost or other but don't make the same mistake I did.

(Please note that the lady that helped us at the front desk was very friendly and helpful, it is the back office staff, technical support, etc that has ridiculous service) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - JULY 2017: Overcharge large amount on my account, charged for 2 lines and long wait for refund I've given Telkom more than enough time regarding this. I even had my VA contact them directly numerous times to try sort out the refund. I moved into my home a year ago, a very old home - there were no phone lines, so Telkom installed one for me, only for internet purposes. I only realized late, that Telkom was charging me for TWO lines, one i have no idea where it came from. I went to the local branch, which said they'd refund me - That was over 8 months ago.

After viiting the branch, and being insured that it was sorted, i noticed double debit orders going off again. The amount due for refund is around R3800. If there's any advice to get this sorted, please let me know.