Taking Telkom mobile to ICASA (ombudsman)

<p>Long story short. I paid up my account in February 2015 and was left with a credit balance of R7.60.</p> <p>9 months later i receive an email from Nudebt management chasing me for R4012.63?????</p> <p> </p> <p>I nudebt management and they advised that they received instructions from telkom to collect the funds. I called telkom and they advised me that my contract was cancelled and paid up and that i have a balance of R7.60. </p> <p> </p> <p>I then logged to complaints with telkom, was given two different SLA . the first one was 5 working days and the second one is 72 hours... i have still not receive any feedback and its going for 3 weeks. </p> <p> </p> <p>I was told that the account that nudebt is chasing payments for is for another client who is with Telkom. I've app**** for fianace but it was declined because of my ITC listing. I am officially sick of the mess up and being provided incorrect information. Whenever i requested to speak to a team leader or manager i was told that they were on an escalation... and that they would call me back after they got off the call. i waited and hour and called telkom back to request to speak to the team leader again but once again i was given the same story.</p> <p> </p> <p>I have given my girlfriend permission to speak on my behalf and telkom has her details on the system and everytime she calls in she has to argue with them and explain to them that her details are on the system and she can confirm her details with them. It takes them a while to find her details and assist her. </p> <p> </p> <p>I would like someone to contact me ASAP as i will be logging a formal complaint with ICASA as i am fed up and i need my ITC records to be set straight again. </p> <p> </p> <p>I would also like some sort of compensation as this has put a lot of strain on me and my relationship as i am constantly being pestered for payments which i do not owe. </p> <p> </p> <p>Telkom has made my life hell and everything has been put on hold because of this... </p> <p> </p> <p>My telkom Reference number is ********** 96 .</p>