Taking over a week to call me back

I app**** for a new contract on Saturday 30 June and I was told that I will get a call before the 1st of July regarding the outcome of my application. No one called me so I went back on Saturday 4 July to find out what happened. There was no record of my application on the system so it had not yet been processed. The man who helped me told me my application should be processed by the next day and took down my email address and said he will communicate the progress of my application via email and to date I have not received any email.