Taking my money without any affiliation to Telkom

I am one furious customer coming back to your v&a waterfront branch to blow my steam. I am sitting with a case number of 7 months almost I was told my account has been cancelled because Telkom had no reception in my area within 48 hrs I brought back my data sim and your staff took everything from me signed a contract stating why I cancelled and was assured bcoz it's within 5 day period there is no charge to my account there after.<br> By accident find for the past MONTHS Telkom is taking my money WRONGFULLY call centre finally attended to my case and assured me finance department will get back to me about refunding me within 1 week it has been 1 MONTH I am still waiting on my call and here I am back at your branch because Telkom has taken my money again waiting for your people to call me. <br> <br> This is utter disrespect and against my right and I've been very patient now the amount of money taken from me with no contract in place with you guys is piling up am I Telkom charity sponsor that I must still be paying this company. <br> <br> The worst service, attitude and reliability I've ever got.<br> <br> Alyssa Cole <br> Case number ***9