TP
Tumelo P

1 reviews | Active since Aug 2015

19 Aug 2015, 10:53

TAKING MY DATA BUNDLES

** 8TA MOBILE IS A NOT A GREAT MOBILE IN ALL ITS DEPARTMENT **<br> <br> 1. I BOUGHT 500MB YESTERDAY AROUND 12:40 AND IT WAS GONE OR DEPLETED.<br> 2. LATER I BOUGHT ANOTHER 2 GIG AROUND 16.00 AND I STARTED RECEIVING NOTIFICATION THAT MY MEGA BYTES IS STARTING TO LAPSE...THEN SUDDENLY AROUND 20:23 I TRIED TO SWITCH MY DATA ON, SINCE I PUT THEM OFF WHEN I DRIVE BACK HOME FROM WORK, GUESS WHAT, THEY DEPLETED.<br> 3. I CONTACTED THEIR CUSTOMER CARE SPOKE TO A LADY GUGU, WHO DIDN'T HELP AND PUT ME ON HOLD FOR 30MIN WITHOUT INFORMING ME...LATER TRIED TO TRANSFER ME TO THEIR DATA DEPARTMENT ONLY TO FIND OUT I'LL BE ON HOLD FOR MORE THAN AN HOUR...PATHETIC...UNPRFFESIONALISM...UN-ACCOUNTABLE, UNREALIABLE AND FAILURES.<br> 4. TODAY 19.08.2015 I BOUGHT 1 GIG SINCE I HAD 121 WORTH OF AIRTIME...NOTIFICATION THAT AM LEFT WITH 498MB...I TRIED TO CALL THEM TODAY AND I WAS TRANSFERED TO DATA DEPARTMENT EXPLAINED MY PROBLEM AND A LADY I WAS TALKING TO CUT OR ENDED THE CALL. <br> 5. I AM NOT MAD, AT ALL, I PRAY THAT 8TA MOBILE SHOULD SUFFER A LACK OF CLIENT AND BE DISSOLVED, IN A DEMOCRATIC COUNTRY WE STILL SUFFER A LACK OF QUALITY SERVICE AND RESPONSIBILITY.<br> 6. 8TA MOBILE WILL NEVER SUCCEED.

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Replies (1)
Telkom
Telkom's reply19 Aug 2015, 13:15
Official
Hello pilatu,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM136145

Regards
Luleka
Telkom Social Media Team

Best regards,