Taking my business elsewhere!!

I wanted to sign up with telkom as a new client for a fixed line, I phoned on 09.02.2016 and spoke to a guy for 30min while he was taking down my details and then proceeded to send me a contract, I could not open the attachment as the file was *******ed, sent him multiple emails asking to resend the file with NO response. Phoned again on the morning of 10.02.2016 and spoke to a lady who then sent me the terms and conditions along with a page saying I accept the terms and conditions. The name on her email is Khanya Mlenzana, while explaining to her that I am new client and would like more information as I have never had a landline before and I need to make a decision if this one was right for me, she said I can get more information once I apply for the line. I repeatedly asked her how do I apply for something I know nothing about? I need to make a decision and discuss this with my partner before applying, she just put the phone down in my ear, now if this is the service I get before i even signed up as a client i don't even want to think what would happen if I signed up!! Thanks for making my decision for me! NEVER EVER will i sign up for ANY telkom product.