Taking Monies out account

I ordered a cellphone contract in Jan 2015, and monies where deducted out my account then I get a call saying oh there was an error on your account and will be sending your monies back this is 30days ago,<br> I call back and nobody has record of me,<br> <br> This is horrifying that telkom can take your money and not return it or have staff that can handle the matter my advice is not to use telkom mobile to me a bunch of ****** and this is unacceptable i am going to open a theft case as its theft and report it to the consumers,<br> <br> How low do you have to be?<br> its disgusting and there telephonic service supposed help line guess what no help big shock no not really im disgusted and am now fuming, never in my life would i have expected theft and lies from Telkom omw