Taking monies for subscription that has been cancelled

<p>Hi had a subscription for R30 on my cell nr and cancelled it to upgrade to the R59 subscription. But still they deduct R30 off my acc for the cancelled subscription, this has been happening since March 2016. I call the call centre they see that i do not have the R30 subscription they see that it has been cancelled but cannot explain why R30 is still beinh deducted. A call gets logged to the backoffice a response within 72 working hours is promised but nothing happens, other then they are *****ing another R30 the following month. Please can someone from telkom contact me to reslove this issue as your call centre is absolutely no joy to work with as they cannot resolve the issue or suggest recourse othe than "log a call" </p>