Taking money ********ly

I have been trying to cancel my contract. I did it online got a reference number and still no one has called. When you call the telkom 081180 number you hold for 30 minutes only to be told by the voice machine the mail box is full and cannot take your call.

My second query is I took out a new contract and was told my account will be debited end July only to be debited 3 days later after taking out the contract. You go into a store only to be told they can't assist with account queries they will log a ticket and someone will call you.. Here i am still waiting.

This service is disgusting.