1 reviews | Active since Mar 2009
Taking money that does not belong to them
<p>This month there was an exstra amount of R800 on my bill, I went to Telkom in Key West to advice me that there is problems with my invoice. They locked the problem with the accounts departement on Wendesday the 31/05/2017. I called them today to advice me that I can only call back next week Thursday to find out what has happend. It is easy to take the money off my account but is will take over a month to get the money back. Charging me for a device that I do not have. The service is really bad. Paperwork is not up to scratch and it is not filled the right way. Maybe the people will need to get training on how to competed forms and submit to head office, so that clients do not get invoice for items that they do not have. We have recommended Telkom to so many people but after this incident I am not sure any more.</p>
After taking to Telkom call centre on Monday and advising that the money will be paid back into my account with 72 hours. There is still no money paid back in my account. Telkom is really not delivering on their services. The are quick to give you a contract, but to get your money back takes forever. Taking money from clients that does not belong to them and then taking forever to pay it back. How much longer do I still need to wait.
After taking to Telkom call centre on Monday and advising that the money will be paid back into my account with 72 hours. There is still no money paid back in my account. Telkom is really not delivering on their services. The are quick to give you a contract, but to get your money back takes forever. Taking money from clients that does not belong to them and then taking forever to pay it back. How much longer do I still need to wait.