YM
Yolandi M

1 reviews | Active since Mar 2018

27 Mar 2018, 07:22

Taking money *******

Telkom is taking huge amounts of money frim my cheque account on a contract that has been cancelled May 2017 and after numerous phonecalls and me paying for this and emails etc it is still continuing. I have no idea what to do! I go into overdraught with all these debits ending up in me paying interest on the money.

0
Replies (2)
Telkom
Telkom's reply18 Apr 2018, 08:01
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply14 Jun 2018, 10:01
Official

Hi Yolandi

Thank you for getting in touch with us, we apologise for the late response.

contract is already cancelled.

we cannot pass credits or refunds on this account as the contract was still within the commitment period.


We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,