TAKING MONEY FROM MY ACC *********LY (10 MONTHS)

A consultant contacted us telephonically advising that our month to month contract we have with Telkom would remain the same and that she was merely offering to migrate the line to an LTE sim card. We agreed to the once off R150 for the sim card however upon delivery we noticed on the invoice that this was actually for a 36 month contract which she did not make mention of.<br> <br> We returned the hardware to the Telkom store in Canal Walk within the first 5 working days of delivery (which they accepted). As per CPA the service provider must take back the goods and any subscriptions linked to the hardware must be cancelled as this was false advertising to begin with.<br> <br> Since then, we have been battling to get the subscription fee cancelled and have been sent from pillar to post. Even though the hardware and sim card was returned and never activated we are being billed R439 every month since April 2015 for something we do not even have in our possession.<br> <br> We have contacted the the Telkom help desk, Mobile Talk helpdesk and Telkom store on numerous occasions only to be told the matter has been escalated with no resolution to date. <br> <br> We want the line cancelled and all our moneys reimbursed.