1 reviews | Active since Apr 2016

17 May 2016, 04:31

Taking money after contract ended

<p>My Contract ended on 23rd April 2016 I have send thru the cancellation form the 3 March 2016 and again bigeinning of April to the email adress they provide on the cancellation form. My contract price was R99 a month end of march they deducted R222 so i thought that was the cancellation fees then end of april they try to deduct R249 and I called they said they never received my forms so I send it thru again the lady halep me and gave me a case Number ***4 then onf Friday 13 May they Deducted R592 from my account why to they take money after my contract legally expired</p>

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Replies (1)
Telkom
Telkom's reply18 May 2016, 12:53
Official

Hello dewald-bosman

This response serves as confirmation that your query has been received.
Your reference number : SM234415
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.