BH
Burton H
1 reviews | Active since Nov 2013
19 Mar 2018, 13:35
Taking forever to resolve my issues
On the 14th March 2018 I had loading shedding and when the lights came back up my ADSL line was down. On the evening of 15th March I tried contacting the Telkom Call Centre and waited 40 minutes on the line and gave up. On 16th March 2018 I finally got through to the call centre and logged a fault. This afternoon I followed up and my query has not been assigned to a technician as yet and they cannot give me a turn around time. This is unacceptable as I am paying for a service that I cannot use. CAN YOU SEND A TECHICIAN OUT AS THIS IS NONSENSE AND I AM REALLY UNHAPPY WITH TELKOM. If a technician has not come out to my place by tomorrow then I am cancelling this nonsense and will move to Cell C instead
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Replies (2)BH
Burton H's updateReviewer Update
20 Mar 2018, 12:38So I just contacted this useless company again and guess what, a technician has still not been assigned because the Meredale branch is attending to it. How the hell is that possible if I was told yesterday that they tested my line and a technician needs to come out. Telkom are not only useless but imcompetent as well. I honestly give!!!!
BH
Burton H's update20 Mar 2018, 12:38
Reviewer Update
So I just contacted this useless company again and guess what, a technician has still not been assigned because the Meredale branch is attending to it. How the hell is that possible if I was told yesterday that they tested my line and a technician needs to come out. Telkom are not only useless but imcompetent as well. I honestly give!!!!
BH
Burton H's updateReviewer Update
23 Mar 2018, 08:08Still no response!!!!!!!!!!!!Telkom makes me sick to my stomach
BH
Burton H's update23 Mar 2018, 08:08
Reviewer Update
Still no response!!!!!!!!!!!!Telkom makes me sick to my stomach