Taking forever to install a new line!!!

<p>Hello Peter,</p> <p> </p> <p>Last year November we contacted Telkom to install a new telephone line at our residence in Umkomaas, after a month of waiting a technician came out and established that our telephone line had been severed and needed to be replaced. The technician logged the fault wih the cables department of Telkom and told us to track the progress using our order number.</p> <p> </p> <p>Two months later with no communication from Telkom whatsoever I head into the galleria store of Telkom to track the progress of the installation. I was placed on a pone call to head office to talk o one of te consultants there. After reciting the order number to her I was informed that the line had already been installed and needed to be tested by technicians before use.</p> <p> </p> <p>Today I walk into the Atrium store of Telkom, as again I had ABSOLUTELY NO FORM OF COMMUNICATION FROM TELKOM AGAIN!, to find out what is going on and when technicians will be dispatched to test the line for use. I was greeted with an extremely rude lady who would rather finish what she was currently doing than greet me. After 5 minutes she eventually decides it's time to ask me about my problem. Again I recite the order number and I'm brushed off and told to call 10210 as the order is with the cables department and I need to contact them. I am however informed that the line has not been installed yet.</p> <p> </p> <p>So which is it Telkom? Has the line been installed yet or not?</p> <p>Also why is it that no communication is coming to your prospective customers?</p> <p>I'm sick and tired of having to phone telkom and continually reach out to try and get some service. It's disgusting and sickening that no effort is placed into customer service from telkom anymore.</p> <p> </p> <p>Regards,</p> <p>Nathan van Wyk</p>