Taking FOREVER to fix the problem

We have had intermittent ADSL and phone lines for more than two weeks. A Telkom technician came to our house once and did some work on the line, which did not fix the problem. Since then, each time I call to get feedback on the problem I'm told it's being worked on / looked at / in the hands of the technicians / been escalated. <br> <br> No-one ever contacts me to give me any feedback, I have to always call (and wait for ages for an agent) to find out if the problem is being looked at.<br> <br> Why is it that we can have an internet connection first thing in the morning, then it gets steadily worse as the morning progresses, continually dropping, until it's totally dead, and no-one can find/fix the problem?<br> <br> Why does no-one contact us to provide feedback or to get our input, which may just help find the problem?<br> <br> Come ON Telkom, please let me know what's going on, and PLEASE fix the problem, it is impossible to get any work done under these circumstances!<br>