Taking forever to fix a line

We have logged a faulty line with Telkom on the 26th of Feb and up to today nothing has been done, I have to call everyday hold on the phone for 45 min and the longest was 01:14 just to get someone to assist, then today I get this guy Lester Thomas, not sure if it is even his real name and he just laughs at me because there is nothing I can do about it, so he provokes me and then just put me on forever hold just because once again, nothing I can do about it!<br> <br> Anyway, I need to find out, when exactly this line will be fixed, the attenuation is 54.5 and the line is supposed to be 10mbps and only sync on 3.5mbps, we have been wasting hours of our lives trying to get Telkom to assist