Taking forever! Then cancelled the wrong order??

I have numerously asked to speak to a manager or supervisor but no one is ever available?

On 24.01.2018 I placed an online order with Telkom Mobile (reference # ********** 5). On 25.01.2018 The deal was confirmed and approved over the phone – Gave my banking details and agreed to everything. I spoke to Mimenhle. On 29.01.2018 I phoned to find out why the debit order has not gone off. I spoke to Zanele. On 30.01.2018 The debit order went off. On 06.02.2018 I phoned to ask when the device will be sent to me. I was then informed that the delivery will only be “created” in the next 3 working days and that delivery of the device can then take a further 5 to 10 working days. This is completely different to the information I received the day I ordered the phone so I asked how could I cancel the order immediately. I spoke to Anele. On 06.02.2018 – That same day I sent a cancellation request with the order reference number to onlineo1 to cancel the order – Then got an sms to say “thank you, your order with Telkom has been confirmed”. On 06.02.2018 – Later that day I sent another email to say what the sms said and that the order must be cancelled. (I have read receipts to prove the emails were delivered and opened) On 09.02.2018 I went to a Telkom mobile store and took out two contracts with two devices. On 16.02.2018 I got a sms with a courier tracking number to say that the device will be delivered within 3 to 5 working days. 19.02.2018 TODAY – I phone to find out what is going on, and the woman tells me it seems THEY PUT A CANCELLATION REQUEST ON THE WRONG CONTRACT?? – I spoke to Zandile (Interaction reference ********** 53) 19.02.2018 - I sent an email after the discussion with Zandile to "escalate the problem", so i sent it to ********** ********** ********** - Then the mail was returned undelivered as it us "rejected"

THIS IS PATHETIC SERVICE! No one can help me remove the “wrong” cancellation request?? No one can cancel the right order?? The courier is on their way to me with a phone i cancelled 10 days ago?? And I am scared to even mention the outstanding refund of the debit order that went off on 30.01.2018?