1 reviews | Active since Jun 2017
Taking forever for my cancellation
<p>I have app**** for my contract services to be cancelled in March and the bill for April was included which i payed , but to my surprise I got billed April month around R57.00 plus Payment rejection Fees of R 200.94 and even billed for May R57.50 . I called customer care after being tranfered and told that the is something they can do or assist , i finaly got helped but the lady said she will only transfer it to contract cancellation and i also send her my cancellation form 3 weeks back and till this day i didnt receive any help and im being told that i must pay the money coz on their side it does'nt show that i wanted to cancel but it shows that i want to keep using the sim card services . </p>
good day
my query is not solve to this day and i just got again all the monthly packages 250mb and 50 minutes , and i was'nt aware of it up ,i didnt even get an sms to show that i recived such. Now im even considering of taking out the sim card in my phone coz im being forced to receive services and i billed for something i cancelled in march and payed even for April. I asked one of costumer service personel and they said i must just pay all ( From April & August) then go to a store and fill a new cancellation form the will take 21 days for the services to be cancelled. I problem is one why should i pay for a sevice that i cancelled? i was told that the data and minutes that i already loaded i will continue using them only to find out that that was a lie , every month im being billed and my account is being loaded. Now my monthly contract fee is R57.80 a month but im also billed R200.09 for finacial fees ( the debit oder returned) Why should i pay R200.09 coz i already payed up for april? why should i pay for May and May interest coz My contract should been cancelled by then?
Regards
Mpho
good day
my query is not solve to this day and i just got again all the monthly packages 250mb and 50 minutes , and i was'nt aware of it up ,i didnt even get an sms to show that i recived such. Now im even considering of taking out the sim card in my phone coz im being forced to receive services and i billed for something i cancelled in march and payed even for April. I asked one of costumer service personel and they said i must just pay all ( From April & August) then go to a store and fill a new cancellation form the will take 21 days for the services to be cancelled. I problem is one why should i pay for a sevice that i cancelled? i was told that the data and minutes that i already loaded i will continue using them only to find out that that was a lie , every month im being billed and my account is being loaded. Now my monthly contract fee is R57.80 a month but im also billed R200.09 for finacial fees ( the debit oder returned) Why should i pay R200.09 coz i already payed up for april? why should i pay for May and May interest coz My contract should been cancelled by then?
Regards
Mpho
Good day
It has been a month or more and still have'nt got help, when i try to trace my query using the refferance number that i was given to by Noleen
Telkom Social Media Team it does'nt work ( We could not find any faults in our system with reference number: AI ********** . Please check the reference number and try again.)
Kindly assist
Good day
It has been a month or more and still have'nt got help, when i try to trace my query using the refferance number that i was given to by Noleen
Telkom Social Media Team it does'nt work ( We could not find any faults in our system with reference number: AI ********** . Please check the reference number and try again.)
Kindly assist