Taking Call Center Frustration to another level

<p>I logged a fault exactly a week ago and have been phoning everyday to find out if there is any progress. Each time I have been put on hold and each day Ive spent about an hour of my time on the phone to Telkom and each day I have been told that there is still no progress.<br /><br />Every day the consultant adds a note and says thats all they can do. But as Ive been saying for the last few days, what is the point of adding a note if no ones reading them?<br /><br />I have had a shocking experience!<br />One team leader put the phone down on me.<br />The next manager said she would call me back, still waiting for that to happen.</p> <p>The latest one put me on hold for 50minutes and just never came back.</p> <p> </p> <p>I have all the names of these people - am I allowed to publish it here so that some recourse can happen?<br /><br />But basically, Telkom Pinnacle Call Center need a lesson in manners nevermind service!</p>