Taking 5 months to cancel a contract

I reported a case in May this year about the terrible network coverage, was told technician will be sent in less than two weeks, its October now, and all this time the debiting.

And later in June opened a case to terminate the contract, and that too has not been attended to, each time I call the call centre or walk into the branch, they tell me there's nothing the can do but escalate the case, it was been escalated more literally more 20 times.

I have a both a mobile and LTE contract, yes, the faith I had in Telkom. LTE is the one with the issues, but because they both in one account, for October I decided to block the debit and pay for the mobile contract, they suspended the mobile as well anyway. So if I do not pay for both, the mobile shall remain suspended, and obviously they can't help me with that either.

I have called the call centre countless times, and each time they say they can't help me, but can see that the cases back date to May and June, which is frustrating.

In conclusion, what I have deduced from all this is literally no one can help me, be it a team lead or manager, NO ONE. I am most probably going to get a generated response, but just wanted everyone to know, do NOT take a Telkom contract, DON'T.