Takes them 2 months to INVESTIGATE a problem!

I've used 8ta internet for 3 years and I've always been quite pleased with the service. End of 2014 I suddenly got very little signal. Beginning 2015 there was NO signal and my 3G connection was dead.<br> I phoned 8ta. I was told it is the signal but a technician has to come out to check it for which I waited a week and a half and then another 2 weeks this:<br> I receive a phone call telling me that the complaint has only NOW been logged and the electricians will investigate the tower to fix it and it will take 10 - 20 working days. It's already a month later and I still have no internet, my data is expiring soon and Telkom mobile gets my money and what am I getting? The lady was quick to tell me they will refund me if this is the case. Don't make me wait a month to tell me the problem has not even been investigated yet. And now I have to wait another month in order to get it fixed. I have deadlines and assignments to hand in in 2 WEEKS and I can't do that, thanks to Telkom mobile because it takes them 2 months to investigate a problem never mind FIX it. <br> I am severely upset and unsatisfied with this service.