Takes long to rectify problem (unsolved) 2 months

During December we experienced a bad thunderstorm on the East Rand. One of the telephone poles fell down and has not been attended to since then, despite us registering the faults on numerous occasions. 2 Lines are down the pole lying to it's side and a Technician comes out, fiddle with the telephone box, cancels the order and leaves. When calling to ask why are the lines not working we are told the problem was cancelled. The telephone pole is still lying on its side and 2 lines do not work. This is now 2 months and should be rectified urgently.