Taken from pillor to post by Telkom on my request to cancel my contract

<p>Jo jo jo. I would not believe the very poor customer service I had from Telkom. I submitted a cancellation request to telkom on the 11/11/16 to ********** Upon this I called thier customer service centre and I was told that I need to wait for 21 working days. In between I kept calling them to see if my matter could not be dealt with earlier and I received the same response of 21 days waiting period. On the 12/12/16 it was the 21 day and I called telkom to follow up. I was told that the contract has not been cancelled and the number is active. I was told by the call centre to resubmit the cancellation for the matter to be escalated. I duly obliged and received an email from the call centre agent that my request has been escalated.</p> <p> </p> <p>I called later the same day to find out when should I expect the matter to be resolved. I was then told to pay an amount of R 219.00 then after my account will be resolved. I duly paid the amount and emailed proof of payment. On the 14/12/16 I called again. To my suprised I was requested to resubmit the cancellation letter again. A case was then locked for me. This time I received a ref number. Prior to this I had sent an email to ********** and ********** notifying them that I consider the contract to be cancelled and that I would continue to use my sim card and any cost incurred would not be to my account.</p> <p> </p> <p> </p>