KN
Karen N

1 reviews | Active since Sept 2015

17 Sept 2015, 08:52

Taken 4 days & 11 people & no sim swop!

After having my phone ****** Sunday, I called Telkom Mobile to stop the SIM. I was informed to call back when having purchased a new sim card & they would reactivate it. Monday 1230 I called consultant #1. Was promised it would be working in 3 hrs. 5pm I called again - assured again it would be working that PM. Tuesday I spent a total of 4 hours on the phone to several different very friendly Telkom Assistants, 2 making promises and times my SIM would be working by, and that they would call me to confirm. Neither happened. Wednesday I made my first call to Telkom Business Customer Service at 8am-9:15

0
Replies (1)
Telkom
Telkom's reply17 Sept 2015, 09:45
Official
Hello KLNikiforos,

Please be advised that your query is still under investigation and we will contact you with feedback.

Your reference number is SM146515

Regards,

Eric
Telkom Social Media Team
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