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Nadine N

1 reviews | Active since Nov 2014

23 Sept 2015, 14:27

Take your money and still disconnect your line!

I have had continous problems with Telkom, they have debited my account on a random day of the month, which has caused my own debits to go unresolved. A week later they suspend my line! No-one is able to do anything, they dont accept proof of payment, nothing can be done until 14 days when the payment refects. This is appaling service! i have been once again, been left at an inconvenience thanks to Telkom! I do not recommend them to anyone!<br> furthermore, their rude consultants transfer you back to the holding platform when asked fir their name dearing complaints!!!!

0
Replies (1)
Telkom
Telkom's reply23 Sept 2015, 17:01
Official
Hello Nadine@01,

We apologize for the inconvenience caused.

We assure you that an investigation into the incident is currently underway by our Billing Department & feedback will follow.

Your social media reference number SM148670.

Regards
William
Telkom Social Media Team