take your money and dont supply goods

I app**** for a contract on Telkom mobiles site, I had to send through 4 requests before some one called. ( this should have been a clear sign of things to come) eventually I did the process telephonically and was told the application will be processed ,a week later and no call or follow up so I email them and no response. I then go into the centurion branch and they advise me to contact the call center which is a waste of time. that night I load a complaint on telkom's facebook page and im promised feed back. I then get a call from Charity Mpungose <br> who advises me they are processing the application and it takes a few days.<br> on the 18th of feb im informed the application was cancelled but does not state by who. I inform<br> her I want the deal ,so this will take another 5-7 days. yesterday the 24th I request feed back at around 9 <br> and at 15:20 I get a call from Charity to say the application process was cancelled again by Telkom due to lack<br> of stock but they don't inform me. Charity was kind enough to offer me a different cell but I declined and requested her to email me confirmation that the process is cancelled and I will be refunded but again nothing. I want my money back