Take my arrears away !!!!! AND TERMINATE THESE CONTRACTS!!!
<p>I have a complaint regarding the sick service I receive from Telkom Mobile.</p> <p>Let me start off by the beginning, in July 2015 I have opened 2 contracts with them which consists of a cellphone & a data sim card (Smartplan100 of R569 + 5gb +15gb night surfer of R199 which adds to R768 fixed no extra costs) , both of these contracts are fixed for 24months and I have the actual prove of my contracts present, on the 29th of April 2016, I have had a stop order on my bank account of R1768.00, I contacted them regarding that big amount and they admitted it was a system error and my money will be returned. My problem now is they never did what they explained to me and what they did was totally unacceptable by not returning my money and by logging cases on my name without consent.</p> <p>I had a call from these debt collectors 2weeks ago and told them I owe nobody anything and that im the one that supposed to complaint. I explained to the lawyers about this situation and they closed the case after I proved Telkom mobile wrong by providing my contracts. the lawyers told me that their billing office will call me back and reverse all the arrears on my account.</p> <p>Till today ive never received a call from Telkom ever and I would love to publish this complaint to the whole of South Africa because I have been billed for things I have no control over and my account is locked so I cant call customer service even.</p> <p> </p> <p>Can anyone help me on regard to what to do because im not going to pay money on something ive signed for and that I didn't breach</p>
i am holding these people responsible for having my account in arrears
Back office and Billing:
Cammy Kuppan- ********** 225
and
Cynthia Mazibuko- ********** 478
They handed my account over to collections without letting me know and what's funny is that the Lawyer(Nudebt-management) who is Elaine Frank adviced the back office that all arrears should be reversed on my account after I proved her that I wont be paying anything towards something I didn't sign or approved off. TELKOM SHOULDNT MAKE DEALS AND THEN LIE ABOUT IT AFTER 10MONTHS....... the people in billing and back office must learn or go on some professional training because "no one can help you". I have been a pain in my own ass about this contracts I never wanna deal with Telkom ever again!!!!!
i am holding these people responsible for having my account in arrears
Back office and Billing:
Cammy Kuppan- ********** 225
and
Cynthia Mazibuko- ********** 478
They handed my account over to collections without letting me know and what's funny is that the Lawyer(Nudebt-management) who is Elaine Frank adviced the back office that all arrears should be reversed on my account after I proved her that I wont be paying anything towards something I didn't sign or approved off. TELKOM SHOULDNT MAKE DEALS AND THEN LIE ABOUT IT AFTER 10MONTHS....... the people in billing and back office must learn or go on some professional training because "no one can help you". I have been a pain in my own ass about this contracts I never wanna deal with Telkom ever again!!!!!
