Take money and now we wait

Very disappointed(nice way in putting it) with Telkom mobile. App**** 20 Feb online for a new contract, 23 Feb I had to phone them to ask how long it will take, where after I had too, again give through all info I gave online(30 min on phone on my cost). I was told if the application was approved, the monies will be debited off my account in 3 days(Monies were deducted 27 Feb), where after the device would be delivered in 5-7 days. It is now the 11 March, and after 3 attempts with the call center and going into a telkom shop, I still have no device and await someone from Telkom mobile to contact me. I know telkom you are the only landline provider and we have no choice but to use you, however there are other cellular providers which offers the same deals. 11 March I Reported it on their facebook page, someone did contact me and said someone else will contact me.Then someone else contacted me and then someone else contacted me..just to say someone else will contact me. 18 March now and still have no contract, still have no device, but telkom is sitting with my money from the 27 February. Is it fair?