Take a week to cancel order in cooling off period and phone get answered with noone speaking

<p>So my LTE cancelation request i sent of Monday to Nqobile Majozi via email. She sounded like a nice girl. I then send a follow up email and no response. Some feedback will be good to say it’s in progress. Also the courier needs to be sent out and now i must wonder when they will come out to fetch LTE router. I phoned Telkom 10213 waited over 30min and when someone answered no one was on the other side. I think someone answered the phone and put it off the hook. For a call center that is so busy I could hear the agents speaking to each other in Xhosa(wish I could understand what they were saying)They were speaking to each other not to customers. The time the call was answered 14:23 30/06/2016 Please dig in and listen to that recording to see what your customers have to go through just to get hold off Telkom. I will give you the lan line I phoned from to retrieve that call so you can see who answered that call and fire that person please. Sounded like the guys was having a ball putting customers on hold while they talk to each other. Please look into cancelling my order please I need to reapply for a another connection as I will be without internet as I work from home when I relocate.</p>