KS
Kim S

1 reviews | Active since Nov 2014

19 Nov 2015, 10:24

TABLET CONTRACT NOT THROUGH TELKOM

I receive a marketing call from a Telkom call center agent offering me a tablet for R90.00 per month, I agreed give my details and am billed immediately for the R90.00. Only after billing has been done do I realise it is not Telkom contract but a company called Cell Direct?<br> The story goes as this, When I checked the Internet to find out who they are I discovered they are a company in Cape Town, checking Hello Peter as I always do prior to any purchase I discovered all the billing complaints and other are many. I followed up with them to see when I would receive my hand set and they cannot confirm a delivery date, I immediately cancelled the order and the contract. I spoke to an agent who advised I would receive my R90.00. Today they say no, I lose the R90.00 because I cancelled. I did not cancel out of choice but because of the bad reviews, I refuse to bind myself to a contract for two years with a company who do not know what they are doing. I want Telkom to advise me why I was not informed by their sales that the contract would not be with Telkom?

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Replies (1)
Telkom
Telkom's reply19 Nov 2015, 12:29
Official
Hello kimmys,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM169388

We apologise for any inconvenience caused.

Kind Regards,
Colleen
Telkom Social Media Team

Best regards,