Table Bay Mall Poor service

Good day Mr Serama Taukobong

About a month ago I went to Telkom Table Bay Mall to apply for a Landline.They said that they don't have stock and they will call me as soon as stock arrives .During the month of waiting I popped in weekly to see if stock has arrived . So by chance one Saturday in Feb 24th I went on and there was stock. Not once did they BOTHER to call me. So I bought the device and paid R899 only to be told the transaction was wrong and I need a contract . So I gave back the device and was told I will get a refund in 7 days. TODAY IS THE 7TH March ...no refund yet !! On the 24 Feb I made application for a prepaid line. I handed in all my bank statements , Identity proof of adress...and was told that I will get an answer in 2 days .I have been calling and calling and no one can take accountability. No refund! No Landline! Today I called Yazeer, the Manager, he says he will call me back in 10 minutes ..it's 3 hours later and NO ONE IS Calling !! The service at Table Bay Mall is poor!! Do you want my business or not?? Where is my refund? I get an Australian pension every month of R19k. My expenses is minimal as I bought my house cash.I can certainly afford a repayment of R309pm !!

Please respond Regards Joan Thomas ***