1 reviews | Active since May 2016

23 May 2016, 07:45

Tab A not delivered

<p>I received a phone call from a Telkom Mobile representative with regards to me trying to open a contract on numerous occasions and get a samsung galaxy Tab A.</p> <p>The gentleman I spoke with informed me that Telkom had just received stock of the Tablet and that I could place an order for one with him and I would receive it within 7 working days.</p> <p> </p> <p>Well I placed the order on the 5th of May 2016 and then waited. That weekend my account was debited for R179 (Price of the contract) as he said it would be. It has now been 12 working days and I have heard nothing from Telkom Mobile.</p> <p> </p> <p>I think this is disgusting and poor service to paying customers. I want my Tablet that I ordered.....</p> <p> </p>

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Replies (3)
Telkom
Telkom's reply24 May 2016, 12:45
Official

Good day michael-lang

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

's update27 May 2016, 09:19
Reviewer Update
Thanks you for replying. Please can you give me an ETA on the delivery of the Tablet. Regards Mike
's update31 May 2016, 09:43
Reviewer Update
Its been a week since telkom rep**** to this complaint, and I have heard nothing from them telephonically. I have been into Telkom Cresta and a gentlemen has tried to help but was unable to. How long is a customer meant to wait for an order. I want someone from management to phone me with a resolution. I have placed an order for 2 samsung tabA at Fourways Telkom direct (***A and ***A) and then a gentlemen spoke with me from telkom over the phone to order it online. The amount for the one tabA was deducted off my account and still nothing. What does a person have to do to get what he is paying for? Mike