T1 Mobile activation issues

Good day I subscribed to the Telkom 10meg adsl deal for 24 months.

Within this deal is a 2gig data service with a sim card that telkom issues.

Telkom gave me a printed copy of how to activate the data on the simcard or to activate that service. Well, it does not work.

I've been to Telkom Vincent and Hemingways for assistance, only to leave their again without progress.

I've been informed that the service does not work and they cannot help me to activate or register and activate the 2gig service.

The technicians are unable to assist me and they said that they cannot get the service working as its not working. They dont understand why Telkom keeps advertising the deal as it is, as they cannot deliver on the 2 gig mobile service included in the package deal.

I am frustrated as i cannot get the service advertised and signed up for. I need the data on one of my cell phones, but are now forced to buy data as the 2gig service is not working.

Could you kindly have the matter addressed and resolved. Telkom also never come back to you as a client on such issues. It appears as they want to avoid addressing this issue. I feel that Telkom is not honoring their part of the contract as they cannot deliver the service on the T1 mobile sim service as advertised.