T elkoms ongoing BAD NON SERVICE and EXTRA BILLING to boot!!!

March 2017

I am so disgusted and frustrated at Telkoms appalling service that I cannot even think straight to write my experience down. At the beginning of this month I wrote a review that I had issues with Telkom which eventually led to my WiFi being slow (considering that my device was the only one connected to the WiFi yet it was slow). Well guess what? Telkom disconnected my WiFi yet again for the same reason... they claim I haven't paid for 2 months and yet they reconnected me the first time. Now disconnected without notifying me of their actions. Note that I use the Wi-Fi as a resource to earn an income and Telkom is impacting on my livelihood. Just like the first time I told Telkom i have all proof of payment and again I am advised to wait 21 days for them to reconcile their books and resolve this query. What kind of Mickey Mouse organization is Telkom running that it takes 21 days?! Also they do not reimburse you for the time they have cut you off even if they find that you have paid! Perhaps this is one way for Telkom to make money?

May 2017 This issue was still not resolved. Telkim eventually sent a technician to test the slowness of the line. I told him the line is suspended and he tested what he could. I advised him that I want to cancel this contract as it is not serving me in any way. He said he would notify Telkom on my behalf

June 2017 Donald from Telkom sms' me to call him on + ********** 7824. Mind you this line is either always engaged because he is the only resource doing this job, or it rings probably when he takes a break. When I called him he requested for me to send all my proof of payment. I advised I will do so but this would be my umpteenth attempt as this is probably the 8th time I'm sending proof to various people in Telkom. After a few days we talk and he still insists I need to pay. He can see I have made payments for all the months but there is 1 invoice outstanding. When I ask for which month he cannot say cos that's not how his system works.

05 (July 2017 ) My husband spoke to Donald today because we are still being invoiced monthly yet our line is suspended. Donald says we need to pay the outstanding invoice. My husband told him what will happen if I pay the outstanding invoice ... won't you then tell me to pay for these invoices too.

We have reached a stalemate with Telkom. I want this contract cancelled as I have proof and emails to the fact that Telkom owes me as they disconnected me even though I paid as well as for loss of business and income.

08 July 2017 We have reached a stalemate with Telkom. I want this contract cancelled as I have proof and emails in fact Telkom owes me as they disconnected me even though I paid as well as for loss of business and income.

For some reason my husband made an agreement with Donald and didn't only pay the one month they said was not paid but paid for all the other months they disconnected us too!

09 August 2017 The line was up but was so choked and slow my husband called everyone from the call centre to Donald and they keep saying nothing is wrong. Yet the technician was out previously and mentioned that we would have to get some sort of booster and he would advise Telkom.

20 August 2017 I received an invoice l.... to no surprise it reflects the payment my husband made for 3 months but now demands a back payment of 2 months!!!

At the same time Telkom cut my WiFi again! Same routine and no one can help us.

My husband called Donald who advised he will look into the matter but in fact it is not really his job ... he is in the last leg of a process where outstanding bills are handed over! It is now Tuesday 29 August 2017. We are still without WiFi and honestly didn't enjoy much WiFi on this contract but paid every time AND MORE! Telkom claims we pay against an incorrect ref no. Yet they're the ones supplying this number. Actually my contract expires next month and I am still sitting with an arrears bill, no WiFi and yet I asked to cancel this contract months ago as can be seen on Helopeter Frustrated yet helpless Telkom contributed to my dying business I will now have to look for a job!

Is someone from Telkom going to respond to me?

Adila Cajee ********** 091