LM
Luqmaan M
1 reviews | Active since Mar 2013
20 Aug 2018, 12:40
Systems offline
Hi,
I've been trying to upgrade my service from ADSL to Fibre. I have been calling in on 10213 for the past week and they are unable to assist as the system is offline. Every time you are told to phone back in 2 hours.
I'm sure that it cant take this long for the systems to be back up again.
Please will someone assist me in this regard
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
23 Aug 2018, 15:13Good day Luq,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply23 Aug 2018, 15:13
Official
Good day Luq,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,