Systems not working

I have 5 order numbers on which no success to transfer my line/adsl??? Every time I phone them they have no record. I have move into my new place 3 weeks ago, but have to pay for Services I have not had. Telkom how long more or do you prefer I cancel and seek alternatice services? Does your systems work. Other than that I have been promised a free phone for applying online to move my line and and to get that I must go and stand in endless que’s????