systems error but i must keep calling!!

On 2/10 i got an email from telkom stating tbat i had used all 20gigs of data allocated to me for the whole month. Since then i have made over 20 calls to the call centre & each time get a different response. I have been made to report to the abuse section , have changed my login password, changed my router password, told to email the support department, logged calls to test my phone line, then another call centre agent said he would escalate the query as its a system error...when i called back 48 hours later i was told this query had been closed on the system! Then i was told that i used 34 gigs of data in a 12 hour period on 1 October & that i must again report it to the abuse section. So i again do that &<br> get told theres no abuse. I call again and today am told again that its a system error and that i am softcapped but have only used 6 gigs of data....she then emailed someother dept and i insisted that she copy me in on that email. I am so frustrated i have never come across such incompetence. I have to pay for the month but have been softcapped for the entire month through no fault of my own abd have wasted endless time & energy trying to get Telkom to sort out its mess!!!!!