Systems at Telkom are not user friendly !

Telkom systems are not user friendly whether applications, bundle enquiry or others. For instance, when you enquire about the level of bundles that are available for your account, the system generates up to 7 or so separate sets of information; my take is, why can they not consolidate it in one. In this way, you end up being provided with information you do not even need.

The application that reflects your account information is not manageable such that it gives you the information that you want; for instance it bundles together Telkom data, voice, sms and others without packaging them into what I would call Allnetwork and the Telkom one. The problem with this packaging is that it is misleading. Offerings that they give for free are the ones that clutter your information while hiding the actual information that you need. All of these freebies that they use to attract unsuspecting clients create clutter and do not add any value whatsoever. I want to suspect that Telkom has plunged themselves into a space in which they do not have capacity and are fighting by any means possible to contest the legitimate leaders in this field. I want to suspect that I am in a wrong network in terms of service, technology and otherwise !