Systems always offline

Hi

For the past month and a half, I have been trying to cancel my dsl line. I’ve called in multiple times in Feb only to be told that the systems are offline. All I wanted to do was cancel my dsl line. I tried social media on Twitter. I tried to downgrade to a 2mbps dsl line. I messaged multiple times. I was asked if I was sure and I said yes. I haven’t received a reply for almost a week now. This month (March), I tried calling again. When I tried to cancel the line, I was told that my account is in arrears. If my account was in arrears, shouldn’t it be suspended? The last time a payment was received was in Jan. I paid the account in Feb and your systems are only showing January’s payment. It is half way through March, my account is suspended, I am being billed for a dsl line for an extra month now which I have been trying to cancel for the past month and a half now. I can’t even cancel the dsl line because I first have to pay for a line which I didn’t use, in order to cancel. What bull**** is this??? This is pathetic for such a big company. Get your **** in order Telkom