System offline

I'm not going to write a long, sad story, no one reads it anyway. I'm tired of calling call centers, so I had to resort to hellopeter.<br> <br> My account was suspended. There was an amount overdue. Fine. I accept this. I paid more than the amount promised by me, demanded by MMM Capital, on Tuesday 27 Jan, earlier than I promised. It took two days for this to reflect on my account, but I was patient. This morning when I saw that it finally reflected, I checked but my line was still suspended. <br> <br> I then phoned billing. The lady said no, there is ANOTHER seven hundred and something outstanding. She could not see how the payment was allocated because the SYSTEM IS OFFLINE. She refused to help me or unsuspend my account. <br> <br> I've been a telkom customer for a few years now and always pay my accounts, and this is how they treat me? They get away with it because the consumers in this country have no other options available to them.<br> <br> It's TELKOM, the company holding the monopoly on landline communications in this country. How can they be offline? They are always offline.<br> <br> I've now made another payment, directly from your credit card interface on the web site.<br> <br> NOW UNSUSPEND MY ACCOUNT SO I CAN WORK